Prompts that may be used by CQC inspectors to explore this…
C2.1 Do staff recognise when people need and want support from their carers, advocates or representatives to help them understand and be involved in their care, treatment and support? How do staff help people to get this support?
C2.2 Do staff make sure they give information to people, their families and other carers about external bodies, community organisations and advocacy services that can provide independent support and advice, answer questions about their care, treatment and support, and, where necessary, advocate for them? How does the service support people to contact and use these services?
C2.3 Does the service give staff the time, training and support they need to provide care and support in a compassionate and personal way? Are rotas, schedules and practical arrangements organised so that staff have time to listen to people, answer their questions, provide information, and involve people in decisions?
Products that can help include...
Dementia: independence and wellbeing (2013) (QS30)
Dementia: independence and wellbeing (2013) (QS30)
NICE quality standard on care and support of people with dementia in social care settings. It includes statements and measures on;
- discussing concerns about possible dementia
- choice and control in decisions
- reviewing needs and preferences when circumstances change
- leisure activities of interest and choice
- maintaining and developing relationships
- accessing services to help maintain physical and mental health
- design and adaptation of housing.
The statements are specific and concise and focus on priorities for quality improvement. This quality standard should be read alongside the NICE quality standard on Dementia: support in health and social care (see Effective - How are people supported to maintain good health, have access to healthcare services and receive ongoing healthcare support). In particular, please see statements 2, 3 & 9.
Involving people, providing information and accessing support (Good and outstanding care guide) Involving people, providing information and accessing support (Good and outstanding care guide)
Recommendations and practical examples from services rated good and outstanding including;
- Support people to express their views, communicate effectively, share information etc.
- Avoid ineffective feedback opportunities, failure to provide access to advocates etc.
Code of Conduct
Code of Conduct
The Code of Conduct is a set of standards that all working in adult social care should follow. Free guidance is available from Skills for Care covering the following subjects:
- Be accountable by making sure you can answer for your actions or omissions
- Promote and uphold the privacy, dignity, rights, health and wellbeing of people who use health and care services and their carers at all times
- Work in collaboration with your colleagues to ensure the delivery of high quality, safe and compassionate healthcare, care and support
- Communicate in an open, and effective way to promote the health, safety and wellbeing of people who use health and care services and their carers
- Respect a person’s right to confidentiality
- Strive to improve the quality of healthcare, care and support through continuing professional development
- Uphold and promote equality, diversity and inclusion
Dementia: independence and wellbeing (2013) (QS30) Dementia: independence and wellbeing (2013) (QS30)
NICE quality standard on care and support of people with dementia in social care settings. It includes statements and measures on
- discussing concerns about possible dementia
- choice and control in decisions
- reviewing needs and preferences when circumstances change
- leisure activities of interest and choice
- maintaining and developing relationships
- accessing services to help maintain physical and mental health
- design and adaptation of housing.
The statements are specific and concise and focus on priorities for quality improvement. This quality standard should be read alongside the NICE quality standard on Dementia: support in health and social care (see Effective - How are people supported to maintain good health, have access to healthcare services and receive ongoing healthcare support). In particular, please see statements 2, 3 & 9.
Dementia: discussing and planning support after diagnosis: A quick guide for people with dementia and their family and carers (2018) Dementia: discussing and planning support after diagnosis: A quick guide for people with dementia and their family and carers (2018)
This is a short and visually appealing guide for people with dementia and their families and carers, containing key information from the relevant NICE guidance.
Working with families Working with families
Employers need to be better at working with people's families, and this starts with staff who have the right values, skills and knowledge to do this. We worked with the Avenues Group to develop a framework about what staff need to know and do, to work well with families, to help adult social care employers to design or commission high quality training.
NG108 Decision-making and mental capacity NG108 Decision-making and mental capacity
The guideline covers decision-making in people 16 years and over who may lack capacity now or in the future. It aims to help health and social care practitioners support people to make their own decisions where they have the capacity to do so. It also helps practitioners to keep people who lack capacity at the centre of the decision-making process.
Advance care planning: A quick guide for registered managers of care homes and home care services supporting advance care planning (2019) Advance care planning: A quick guide for registered managers of care homes and home care services supporting advance care planning (2019)
This is a short and visually appealing guide for registered managers of care homes and home care services, containing key information from the relevant NICE guidance.
