This online resource has been developed with support from care providers, services users, carers, commissioners, the Care Quality Commission and the Department of Health.

"Improvement is all about confidence: the confidence of care managers and staff to change, and the confidence of service users and carers to challenge. SCIE and Skills for Care’s new service should help to build that confidence by giving access to relevant, reliable support."
Clenton Farquharson, Member of National Co-production Advisory group (NCAG)
"I hope providers will make full use of this support so that they can make improvements for the benefit of people using services, their families and carers – which is what we all want to see."
Chief Inspector of Adult Social Care at the Care Quality Commission, Andrea Sutcliffe
“NICE is really pleased to be a partner in this important resource for care home managers, alongside Skills for Care and SCIE. Good practice rooted in evidence of what works best is integral to improving quality and providing effective, personalised care”
Professor Gillian Leng, Deputy Chief Executive and Health and Social Care Director, NICE
"By combining efforts, Skills for Care, NICE and SCIE aim to make it easier for more than 17000 care providers to find information to support improvement in one place. The Care Improvement Works service is just the start of our plans for joint working to produce practical tools for the sector."
Sharon Allen, Chief Executive of Skills for Care
"Skills for Care, SCIE and NICE are all committed to helping care providers along the improvement journey – whatever stage they find themselves. We know it can be confusing to work out where to turn for reliable support, which is why we have come together to, as an initial offer, develop a single entry point to our resources."
Tony Hunter, Chief Executive of the Social Care Institute for Excellence (SCIE)
"A really valuable tool in assisting in the facilitation of staff preparing for CQC inspection"
Co-ordinator, Supported Living and Outreach Service

Feedback on Care Improvement Works

Research conducted in September 2015 revealed the main reason why people visited Care Improvement Works was for support, training, learning and development. Further research findings included:

87% agreed Care Improvement Works met their expectations 87% agreed it was easy to use 87% agreed it was well designed 93% agreed it clearly signposted them to additional support
56% support training, learning and development 50% general interest 41% improve practice in a specific area 24% support pre-inspection improvment plans 12% support post-inspection improvement plans
(% who answered Very or Quite useful, by topic)
91% Effective 87% Safe 87% Caring 87% Responsive 97% Well Led
Here's what some of our visitors said:
"An excellent, well-organised and easy-to-use resource that is up-to-date, accurate and very helpful"
Co-ordinator, Supported Living and Outreach Service
“It gave me confidence to relay knowledge and to continue with other training needs for me personally.”
Care Supervisor, Residential Care
“It is rather like having an easy-access library but with the knowledge that such guidance is up to date and valid.”
“It has aided me in directing providers to reliable materials which I previously had to actively seek out myself.”
Director, Business Consultancy
“Helped me to improve the general practice within the work place.”
Supervisor, Homecare Agency
“Vital for understanding what is expected for my company to be able to pass a CQC inspection at a high standard.”
Manager, Homecare Agency
I work in commissioning and use it to help signpost care homes to additional resources and training as they need.
Manager, Healthcare Service
“Keep up the good work. It’s great to find such helpful resources when there are so few available.
Quality Improvement Advisor, Advisory Service
I am a fan and have circulated the link via our quarterly newsletter.
Quality Assurance Manager, Clinical Commissioning Group

Our supporters

Think Local Act Personal (TLAP) supports Care Improvement Works. TLAP is a national partnership of more than 50 organisations committed to transforming health and care through personalisation and community-based support.

Visit the Think Local Act Personal website