Prompts that may be used by CQC inspectors to explore this…
W2.1 Do staff receive feedback from managers in a constructive and motivating way, which enables them to know what action they need to take?
W2.2 Where required, is there a registered manager in post?
W2.3 Does the registered manager understand their responsibilities, and are they supported by the board/trustees, the provider and other managers to deliver what is required?
W2.4 Are all relevant legal requirements understood and met, including CQC registration requirements, safety and public health related obligations, and the submission of notifications and other required information? Do managers understand recommendations made by CQC, keep up-to-date with all relevant changes, and communicate them effectively to staff?
W2.5 How does the service make sure that responsibility and accountability is understood at all levels so that governance arrangements are properly supported? Do staff know and understand what is expected of them?
W2.6 Are there clear and transparent processes for staff to account for their decisions, actions, behaviours and performance?
W2.7 How does the service make sure that its approach to quality is integral and all staff are aware of potential risks that may compromise quality?
W2.8 How does the service assure itself that it has robust arrangements (including appropriate internal and external validation) to ensure the security, availability, sharing and integrity of confidential data, and records and data management systems, in line with data security standards? Are lessons learned when there are data security breaches?
Products that can help include...
Greater resilience, better care
Greater resilience, better care
Look and your own stress levels and the stress levels of your staff. This resource if for everyone and offers practical advice and exercises on how to build your resilience and cope with stress
Level 5 Diploma in Leadership and Managemnt for Adult Care
Level 5 Diploma in Leadership and Managemnt for Adult Care
This is the qualification for registered managers. It is recommended by the CQC for anyone becoming a registered manager or moving into care management.
Leadership programmes
Leadership programmes
Our leadership programmes are perfect for socal care leaders, from managers to directors, who want to develop their leadership skills and learn alongside their peers. Registered managers who are a member of our National Skills Academy, get discounts on a number of our programmes.
Leadership Qualities Framework
Leadership Qualities Framework
Use the Leadership Qualities Framework (LQF) to see at a glance what good leadership looks like for people at different levels in your organisation.
Nominated Indivdiuals guidance Nominated Indivdiuals guidance
If you are a nominated individual, Skills for Care have grouped the resources most relevant to you on our dedicated webpage. This means you can always go straight to the information you need.
Registered manager networks Registered manager networks
Demonstrate that you are making links to external partners and best practice. Registered manager networks provide local practical support and are a great way to meet other managers.
Well-led Programme Well-led Programme
The programme is grounded in the reality of social care delivery and provides the opportunity to develop your leadership skills, make valuable advances in your service and have real impact in your workplace.
You’ll find out what managers of well-led organisations do to achieve and sustain high standards of leadership and learn how to apply these examples across your own organisation to deliver high quality, person-centred care.
Registered Managers Membership Registered Managers Membership
By becoming a member for £35, registered managers are joining a community of managers committed to delivering great care.
All of our members receive a hardcopy of the registered managers handbook, as well as access to exclusive newsletters, resources and support.
Social care governance: a workbook based on practice in England (2011) Social care governance: a workbook based on practice in England (2011)
Social care governance focuses on the responsibility of individual workers and teams to continuously learn from and improve their practice. It encourages professionals to introduce changes and achieve better outcomes for carers and people who use services.
Effective supervision in a variety of settings (2013) SCIE Guide 50 Effective supervision in a variety of settings (2013) SCIE Guide 50
Use this guide to gain an understanding of what is required for effective supervision. Sections include:
- foundations of effective supervision
- the supervisory relationships
- monitoring the quality of supervisions
- personal and professional development
Enhancing staff development through supervision (2013)
Enhancing staff development through supervision (2013)
Use this film to find out how supervision can enhance the skills of staff who work in care home for older people.
Governance (Good and outstanding care guide) Governance (Good and outstanding care guide)
Recommendations and practical examples from services rated good and outstanding including;
- How to ensure the govenance of the service enables it to deliver high standards of care
- The impact of poor provider level support
Manager Induction Standards (including workbook and e-learning) Manager Induction Standards (including workbook and e-learning)
The Manager Induction Standards (MIS) set out what a manager needs to know and understand to perform well in their role. The MIS can be used in all care settings and are a measure of good practice. To help ensure managers are competent in the MIS we've developed a some resources to support their development.
Our 'Becoming a Manager' workbook is a practical and cost effective solution to making sure managers know and understand what they need to do. It's designed to be easy to use and fit into a manager's busy working life.
We've also developed standalone eLearning modules mapped to the Manager Induction Standards (MIS) for use by new managers as part of their induction into their new role or for deputies and aspiring managers within a career development programme.
